I am starting to see just how bad it is to assume ... in any situation! Day to day life is one thing but it's a whole different ball game when it comes to events. When you assume you are setting yourself up for disappointment. Let me elaborate.
Last week we are calling to confirm the venue space we have booked for a particular event. We have a large number of guests (that is literally growing by the minute). We were not calling to only confirm but as well to see if we could obtain and even larger space. When we finally spoke to the venue manager not only could we not move to another space but we had been unknowingly bumped down to a SMALLER space. First of all how is this even going to work? We will for sure be way over capacity. Secondly, since when has it been okay to randomly change a booking on a customer and not even notify or ask them? Apparently we missed the memo. Can you even imagine how horrible that would have been showing up the day of the event and we don't even have enough space?
What have I learned from this? I think it is easy to tell. NEVER ASSUME! Also confirm with people as often as you need too. Its times like these that a paper trail truly comes in handy. Just so you all know luckily the issue was resolved. Anyway on a lighter note ... 17 days till Christmas!! ... to early?
No comments:
Post a Comment